Website maintenance · updates · backups · monitoring
Website maintenance for US businesses,
updates, backups and monitoring kept in writing.
A launched site needs someone responsible for it. We offer ongoing care covering updates, backups, monitoring, small changes and issue triage, delivered remotely from Mumbai, India. Response windows, availability and service terms are not advertised here; they are set in your written proposal.
- Updates and backups
- Monitoring
- Small changes
- Issue triage
- Written reporting
What happens without care
Sites rarely break on the day nobody is watching. They age on all the others.
- 01
Updates that wait for someone to notice
Platforms, themes and plugins release updates regularly. Left unapplied, they widen security exposure and make the next update larger and riskier.
- 02
Backups nobody has tried to restore
Having a backup is not the same as being able to restore from it. The first restore attempt should never be during an emergency.
- 03
Problems discovered by customers first
A broken form or an expired certificate is easy to fix and expensive to ignore. Without monitoring, the first report often comes from a lost enquiry.
- 04
Small changes with no home
Updating a photo, adding a page or correcting an address is quick for a developer and a chore for everyone else. Without a route for requests, these pile up.
How we look after a site
Routine work on a schedule, requests through one door.
We agree what is covered, how often routine work is done and how requests reach us. Updates are tested on a copy before they reach the live site, backups are checked rather than assumed, and each period ends with a short written note on what was done and what needs your attention.
- Updates are tested on a staging copy before they reach the live site.
- Backups are verified by restore tests on an agreed schedule.
- Requests arrive through one channel and are logged.
- Anything beyond the agreed scope is quoted before work starts.
- Each period ends with a short written summary.
What we deliver
What maintenance can cover
A maintenance arrangement is built from the items below. The proposal states which are included, how often routine work happens and how requests and urgent issues are handled.
Platform, theme and plugin updates
Updates · testing
Backups and restore checks
Backups · restore tests
Monitoring
Availability · forms
Small content and design changes
Edits · requests
Issue triage and fixes
Diagnosis · fixes
Dependency and security review
Review · cleanup
Reporting
Summaries · actions
Separately scoped improvements
Quoted separately
Care across time zones
Maintenance works when expectations are written down.
We work remotely from Mumbai, India, with no US office. Because we are not in your business hours, the arrangement has to say how urgent issues are raised, who is contacted and what happens next.
Response windows are proposal-scoped
We do not advertise response times, availability hours or service levels on this page. If you need specific ones, they are discussed, agreed and written into the proposal or contract.
A named contact on your side
One person should receive alerts and approve changes. We ask for a backup contact too, so a quiet inbox does not delay an urgent fix.
Access held by your company
Hosting, domain and platform accounts stay in your company's name. We request access suited to the work and agree in writing how it is granted and removed.
Planned changes around your calendar
Updates that might cause brief disruption are scheduled around your busy periods, with advance notice, so a routine task never lands in the middle of a campaign.
What changes
Occasional project support, or an ongoing maintenance plan?
Some sites need a developer only now and then. Others benefit from regular, scheduled care. Here is how the two differ.
How we work
Setting up site care in five reviewed steps.
Maintenance begins with a handover, not a promise. Each step ends with something written, and the cadence is set in the proposal.
Site review
We look at hosting, platform, components, access and the current state of backups. Output: a short review and a list of items to fix before care begins.
Scope and terms
Which tasks are covered, how often, how requests and urgent issues are raised and which terms apply. Decision: you approve the written proposal or adjust it.
Set-up
Backups, monitoring and a request channel are configured and tested. Review: you confirm alerts reach the right people.
Routine cycle
Updates, checks and agreed small changes happen on schedule, with testing before release. Output: a short written summary for each period.
Periodic review
Every few months we review the summaries, the request history and any recommendations. Decision: you continue, change the scope or stop.
Scope
What maintenance covers, and what is quoted separately.
The proposal lists the tasks, frequency and any included hours or requests. This is the general boundary.
Usually included
- Scheduled updates, tested before release
- Backups with periodic restore checks
- Monitoring and alerts to a named contact
- A defined set of small content or design changes
- Issue investigation and fixes within the agreed scope
- A short written summary each period
Scoped and quoted separately
- New features, new pages beyond the agreed edits and redesigns
- Specific response windows or availability terms unless written into the proposal
- Recovery from problems caused by changes made outside the agreed route
- Hosting, licences and third-party subscription costs
Websites we have built and care for, across industries and regions
A confident, finance-grade website for Wise Business Plans, a business plan and funding advisory firm serving founders, investors and USCIS immigration cases.
A luxurious, architecture-led website for TouchKey, India's premium smart biometric door lock brand, built around real product photography and genuine installation galleries.
A warm, credibility-driven website for Tackersons Foundation, a Mumbai charitable nonprofit, built around genuine relief-camp photography and a real Certificate of Incorporation.
A warm, credible website for Shri Raam Astrologer, a Mumbai Vedic astrology practice, built around a glowing zodiac wheel hero and tasteful parchment-scroll service graphics.
A confident, near-black portfolio website for Pulp, an independent Bandra brand strategy and design agency, built around a striking mixed-media project grid and personal partner bios.
A cinematic, tech-forward website for PolicyGrace, a Mumbai InsurTech insurance broker, built around a striking eagle hero photograph and real dashboard mockups.
Wise Business Plans
A confident, finance-grade website for Wise Business Plans, a business plan and funding advisory firm serving founders, investors and USCIS immigration cases.
TouchKey
A luxurious, architecture-led website for TouchKey, India's premium smart biometric door lock brand, built around real product photography and genuine installation galleries.
Tacker
A warm, credibility-driven website for Tackersons Foundation, a Mumbai charitable nonprofit, built around genuine relief-camp photography and a real Certificate of Incorporation.
Shri Raam Astrologer
A warm, credible website for Shri Raam Astrologer, a Mumbai Vedic astrology practice, built around a glowing zodiac wheel hero and tasteful parchment-scroll service graphics.
Pulp India
A confident, near-black portfolio website for Pulp, an independent Bandra brand strategy and design agency, built around a striking mixed-media project grid and personal partner bios.
Policy Grace
A cinematic, tech-forward website for PolicyGrace, a Mumbai InsurTech insurance broker, built around a striking eagle hero photograph and real dashboard mockups.
What we can show
Routines you can inspect before you rely on them.
We do not publish uptime figures or response-time statistics. What we can show is how our maintenance routines are structured and reported.
- Update runbooks
- Written steps for testing and applying updates, including how to roll back when an update misbehaves.
- Restore tests
- A record that a backup was actually restored to a test copy, not only that it was created.
- Monitoring checklists
- A list of what is watched, who is alerted and what happens next, written before anything goes wrong.
- Period summaries
- Short, plain-language notes of work done and issues found, written for a manager rather than a developer.
Start the conversation
Tell us what runs your site and who looks after it now.
Share the address, the platform if you know it and what worries you most. We reply with questions and a view of what care would make sense. Terms, windows and prices are set in the proposal, never assumed.
Frequently asked questions
Questions before you start.
Response windows and availability are proposal-scoped, so we do not publish them here. If you need specific terms, we discuss and record them in the written proposal or contract before the arrangement starts.
Often, yes, after a short review of hosting, platform, components and backups. We tell you what we find, what needs fixing first and whether the site is in a state we can responsibly look after.
Typically text edits, image swaps, new sections from existing designs and menu updates. The proposal defines the limit for each period, and anything larger is scoped and quoted on its own.
No one can. Regular updates, backups and monitoring lower the risk and the time to recover, but they cannot remove it. We describe what we do and do not cover rather than promising an outcome.
Your company should. We request the access the work needs, agree in writing how it is granted and removed, and avoid holding your accounts in our own name.
Yes. Notice terms and what is handed back are set out in the written proposal or contract. We would rather agree a clean exit at the start than negotiate one under pressure later.
Keep exploring
Locations
Explore Our Locations
We proudly serve clients in major cities worldwide, delivering exceptional web design, development, and digital marketing services.