Tell us what you need —
we’ll point you the right way.

Use the form on this page, email sales1@prateeksha.com, or call +91 98212 12676. The form is usually fastest, because it captures enough context for us to give you a useful first answer rather than a scheduling reply.

Monday to Saturday, 9 AM to 7 PM IST, with cover outside those hours for urgent issues on sites we maintain. If something is broken on a live site, mark it urgent and it will be picked up.

Standard enquiries receive a reply within one business day. Clients on a support retainer have faster response commitments defined in their plan, including same-day handling for critical issues.

Use the request a quote page rather than this form. It asks the questions we need answered to scope properly — goals, platform, timeline and integrations — which avoids a round of clarifying emails.

Yes, for Mumbai-area clients — including Andheri, Bandra, Navi Mumbai and Thane. For everyone else we work over video calls with planned overlap for approvals, which in practice covers almost everything.

Yes, and this is a common request. Missing enquiries are usually a form configuration, deliverability or tracking issue rather than a broken page. Send us the site URL and describe what you expected to happen.

Yes. We set up CRM routing, live chat, helpdesk tools and WhatsApp Business configurations, including pre-filled message flows and auto-replies.

We build across ecommerce, healthcare, finance, hospitality, real estate, manufacturing, education and professional services among others. If your sector is not listed, the real question is whether the buying journey resembles one we already understand — worth a short conversation.

Not at all — it is the normal starting point. Describe the situation rather than a solution, and we will tell you what we think is actually constraining things, including when the answer is that you do not need us.