A monthly retainer
for defined, ongoing website work.

No — we won't claim that. Monitoring detects signals (a page going down, an error spike) and lets us respond, but it does not guarantee availability. Any uptime commitment ultimately depends on your hosting provider too — see our website hosting service for that side of things. We won't promise a number we can't back.

Backups under a retainer need defined ownership, storage location, retention period, restore testing and access — not a blanket guarantee. We confirm exactly who owns backup configuration, where backups are stored, how long they're kept, and how often a restore is actually tested, in your agreement. A backup that has never been test-restored is not a reliable backup, guarantee or not.

No — and we won't claim otherwise. Security work under a retainer reduces risk (updates, configuration checks, access review) but cannot guarantee prevention; no website can be made completely secure. A compromise or active incident is handled through our dedicated website security service, which is explicit about the same limits.

Response and resolution are different things, and we're deliberately not blurring them here. A fast acknowledgment that we've seen your request is not the same as a fast fix — some issues are resolved quickly, others take longer depending on severity and root cause. Specific response and resolution targets for your plan are set out in your signed agreement, not promised on this page.

No, not automatically. Major features, redesigns, platform migrations and true emergencies fall outside the standard scope of a retainer and are scoped and quoted separately — a retainer covers ongoing, agreed, incremental work, not a new build. If something urgent comes up outside your agreed scope, we'll tell you plainly rather than quietly absorbing it.

Third-party outages and vendor limitations are outside our direct control — if your hosting provider, a payment gateway, or another third-party service goes down, we can help coordinate and communicate, but we can't guarantee their availability or fix their infrastructure. Hosting-level decisions and provider coordination sit under our website hosting service.

Unsupported or end-of-life software (an old CMS version, a discontinued plugin, an outdated framework) often can't be safely patched under standard retainer work and may require separate remediation — an upgrade, a migration, or a rebuild, scoped and quoted on its own. We'll flag this honestly if we find it rather than working around it silently.

Our evidenced scope covers WordPress, Shopify, and Next.js/React sites. Coverage for a specific site is confirmed in a scope review before the agreement is signed, since plugin, theme and dependency versions genuinely vary. We haven't published PHP/MySQL server-administration or WooCommerce-specific work as a distinct capability, so we won't claim those here.

We haven't published a track record in healthcare, finance, or legal-sector retainer work specifically, so we won't claim that specialism here. We do support established businesses running an existing site across a range of industries — tell us about yours and we'll be honest about fit before scoping anything.

We don't publish a fixed retainer price on this page, because scope genuinely varies by platform, request volume and response targets. See our website monthly package for build-plus-care pricing, or request a quote and we'll propose a scope and price in writing.